General terms and conditions

ALVEN GmbH – ALVEN Webshop

 1. In general

These General Terms and Conditions govern the relationship between ALVEN GmbH (hereinafter referred to as ALVEN) and the customers of the ALVEN Webshop. The GTC are a mandatory part of every contract concluded between ALVEN and a customer (for standard articles and custom-made products). Collateral agreements, assurances or changes of these GTC require the written form.

2. Scope

In dem ALVEN Webshop können ausschliesslich Bestellungen von Privatkunden (die mindestens 18 Jahre alt sind) mit Wohnsitz in der Schweiz und/oder Liechtenstein und mit Lieferadresse in der Schweiz und/oder Liechtenstein aufgegeben werden. Es können nur haushaltsübliche Mengen bestellt werden. Als Privatkunden gelten gemäss diesen AGB natürliche Personen, die einen Vertrag zu Zwecken abschliessen wollen, die überwiegend weder ihrer gewerblichen noch ihrer selbständigen beruflichen Tätigkeit zugerechnet werden können. Kunden, die keine Privatkunden sind, wenden sich bitte via Kontaktformular oder Telefon an unseren Kundendienst.

3. Order and conclusion of contract

When placing an order, the customer must register and open a personal account. The personal data will only be used for the processing of this order. Irrespective of the type of order, all data must be complete and correct. The personal password chosen by the customer when registering must be kept strictly confidential. The customer is responsible for all actions that are carried out under this password on the website, even without his knowledge.

Der Vertrag im Rahmen einer Onlinebestellung im ALVEN Webshop kommt zustande, wenn ALVEN dem Kunden die definitive Auftragsbestätigung per Email geschickt hat. Die Bestellung des Kunden ist für diesen verbindlich. Nach Abschicken der Bestellung kann der Kunde keine Bestellungsänderungen vornehmen.

4. Terms of delivery

ALVEN only delivers within Switzerland and the Principality of Liechtenstein.

Packaging and shipping costs are displayed in detail before the order is placed and shown separately on the invoice. 

ALVEN is not liable in case of undeliverability or delayed delivery of the goods due to incorrect indication of the delivery address by the customer or absence of the recipient.

ALVEN offers its products subject to availability. If a product is not or no longer available, the customer will be informed accordingly. ALVEN reserves the right to withdraw from the contract if products are no longer available through no fault of ALVEN. 

Available goods will be shipped within ten working days of receipt of order. Estimated delivery times are approximate. ALVEN is not liable for delays in delivery through no fault of its own, e.g. due to force majeure, traffic congestion, strike, poor weather conditions, etc., and they do not entitle the customer to withdraw from the purchase contract or to damages. Before public holidays (Easter, Christmas) longer delivery times have to be expected. 

5. Prices and terms of payment

The prices stated on the website at the time of the order shall apply. All prices are gross prices in Swiss francs (they include VAT). We charge the payment amount upon receipt of the order. The prices are binding until the order confirmation by ALVEN or for the duration stated in the order confirmation. Payment for the goods can be made either by credit card or by invoice, provided that the invoice address and the delivery address match and the credit check by our payment service provider is positive.

The customer agrees that Alven GmbH may at any time grant the third parties (in particular the credit agency CRIF AG, Zurich, or one of its affiliated companies) called in for the credit assessment of the customer and for the collection of the purchase price access to his personal data originating from the business relationship, including all payment experiences from the ordering process. The customer is entitled to revoke his above consent in writing at any time.

A collection is not possible, as ALVEN only sells online.

The amount invoiced shall be paid into the account specified in the invoice by the due date specified on the invoice form at the latest. 

If the invoice is not paid by the due date, the customer is in default without further reminder at the end of the payment period and default interest of 8% will be charged. ALVEN reserves the right to assign due claims to collection partners without reminder. These collection partners are then entitled to charge a reminder fee of up to CHF 30.00 per reminder as well as other fees, in particular the costs for any collection procedure. The goods remain the property of ALVEN until full payment has been received.

6. Redemption / exchange / return

The customer undertakes to inspect the goods immediately upon receipt for completeness and condition. Any complaints regarding quality and completeness must be reported to ALVEN immediately, at the latest within 24 hours of delivery, otherwise the delivery shall be deemed accepted. In principle, the statutory provisions on liability for material defects apply. Deviations in colour representations may depend on the monitor used and the recording technology and do not constitute a defect.

ALVEN is not liable for transport damages and damages resulting from improper storage of the goods after acceptance by the customer or his assistants.

ALVEN is not liable for transport damage and damage caused by improper storage of the goods after acceptance by the customer or his vicarious agents.

Articles exempted from take-back:

Excluded from the take-back are goods for the production of which an individual choice or configuration by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. production of special sizes on order).
This applies to articles ordered by the customer according to his own specifications and also to sealed goods which are not suitable for return for reasons of health or hygiene if their seal has been removed after delivery.

7. Data protection

The data necessary for the business transaction will be stored and forwarded to ESPAS (see address below) within the framework of the contract transaction. In all other respects, stored data will not be passed on to third parties with the exception of the credit assessment agencies. The data protection regulations of ALVEN generally apply to data protection.

Order-related and other correspondence by ALVEN can be carried out electronically. We expressly draw your attention to the security risks which exist during data transmission via e-mail and which are not under the influence of ALVEN, such as virus transmission, damage to data, loss of data or access by third parties. By placing an order, the customer permits ALVEN to send documents and other data by unencrypted e-mail.

8. Applicable law

These General Terms and Conditions shall be governed by Swiss law (excluding the UN Convention on Contracts for the International Sale of Goods). The place of jurisdiction is Zurich.

9. Revocation instruction


You have the right to revoke this contract within ten days without giving reasons. The revocation period shall be ten days from the day on which you or a third party named by you who is not the carrier have taken or have taken possession of the last goods.

In order to exercise your right of revocation, you must notify us by email at with a clear written statement of your decision to revoke this Agreement. In order to comply with the revocation period, it is sufficient that you send the notification of the exercise of the right of revocation before the expiry of the revocation period.

Consequences of revocation:

If you revoke the agreement, we shall refund to you all payments we have received from you immediately, including delivery charges (other than the additional charges arising therefrom if you have chosen a method of delivery other than the standard delivery) and no later than ten days from the date we receive notice of your revocation of this Agreement. We will use the same means of payment as you used in the original transaction for such refund, unless expressly agreed otherwise with you and in no event will you be charged for such refund. We may refuse to refund until we have received the Goods back or until you have provided evidence that you have returned the Goods, whichever is earlier.

You must return or hand over the goods to ALVEN GmbH, c/o ESPAS Logistik, Erlenstrasse 89, 8805 Richterswil, without delay and in any case within ten days of the day on which you notify us of the revocation of this contract at the latest. The deadline is met if you dispatch the goods before the expiry of the deadline of ten days. You shall only be liable for any loss in value of the goods if such loss in value is due to handling of the goods that is not necessary for testing their condition, properties and functionality.

Articles excluded from the right of withdrawal:

The right of withdrawal does not apply to contracts for the supply of goods for the manufacture of which an individual choice or configuration by the consumer is decisive or which are clearly tailored to the personal needs of the consumer (e.g. production of special sizes on order).

All duvets, pillows, mattresses and fixmoltons are generally excluded from the right of revocation.

10. Redeeming gift vouchers

We generally offer gift and promotion vouchers. Gift vouchers are vouchers that you can purchase. Promotional vouchers are vouchers that you cannot purchase, but which we issue as part of promotional campaigns with a certain validity period.

10.1 Gift vouchers (vouchers that you can purchase) can be redeemed for the purchase of ALVEN items. However, they cannot be used to purchase other gift certificates. Gift vouchers can only be redeemed once as part of an order process.

10.2 The credit balance of a gift voucher is neither paid out in cash nor bears interest. 

10.3 Gift vouchers and credits can only be redeemed prior to the completion of the order process. Gift vouchers and credits cannot be credited retroactively.

10.4 A cancellation of a purchase of a Gift Certificate can only be made by our customer service if the Gift Certificate has not yet been redeemed. A Gift Certificate is deemed to have been redeemed when it has been offset against an order or credited to the Gift Certificate Account.

10.5 If the credit balance of a gift voucher is not sufficient for the order, the difference can be balanced with the offered payment options. If the value of the gift voucher exceeds the total value of your order, the balance will be forfeited. For administrative reasons, it is not possible to refund any remaining balance. Promotional vouchers cannot be used to purchase gift certificates.

10.6 A gift voucher may be used for an order.

10.7 To redeem Gift Certificates on your order, please note the Gift Certificate Code in the appropriate field or comment field.

10.8 We assume no liability in the event of loss, theft or illegibility of vouchers for which we are not responsible. We also accept no liability for spelling mistakes in the details of the voucher recipient. 

10.9 The gift voucher is transferable. The use of the vouchers for commercial purposes is not permitted. The duplication, editing or manipulation of the vouchers is also not permitted.

11. Redeeming promotional vouchers

11.1 Promotion vouchers are only valid for the specified period and can only be redeemed once as part of an order process. Individual stamps may be excluded from the voucher campaign. 

11.2 The value of the goods must be at least equal to the amount of the promotional voucher. For administrative reasons, it is not possible to refund any remaining credit. 

11.3 Promotion vouchers can only be redeemed before completion of the order process. Subsequent invoicing is not possible. The credit balance of a promotion voucher will neither be paid out in cash nor will interest be charged on it. 

11.4 The promotion voucher cannot be transferred to third parties. Several promotion vouchers cannot be combined. 

11.5 If the credit balance of a promotion voucher is not sufficient for the order, the difference can be balanced with the offered payment options. 

11.6 The promotional voucher will not be refunded if the goods are returned in whole or in part if the promotional voucher has been issued as part of an advertising campaign and no consideration has been paid for it. 

11.7 If you have used a promotional voucher in your purchase, we reserve the right to charge you the original price of the goods you retain if, as a result of your cancellation, the total value of the order falls below the respective value of the promotional voucher. 

Customer and logistics centre, address for deliveries and returns: 

Alven GmbH
c/o ESPAS Logistik
Erlenstrasse 89
8805 Richterswil

Opening hours of our service desk:

Monday - Friday: 9.00 - 12.00, 13.00 - 17.00 except national and local holidays and bridge days.

Invoice address / main office of the company:

Bohlweg 6
8800 Thalwil

Appointments only after advance notification. If you have any questions about our offer, your delivery, a return or warranty cases, please always contact customer service first: +41 44 786 7289